Our Shipping Philosophy
Heavenly + Co. / Heavenly Holding Sdn. Bhd.
Last updated: 27 July 2026
At Heavenly + Co., freshness comes first. Many of our nuts and seeds are roasted on order, then packed and shipped as quickly as possible so what arrives at your door tastes the way it should.
Company: Heavenly Holding Sdn. Bhd. (202201029321 / 1475018-K)
Address: 81, Lebuh Tye Sin, 10300 George Town, Penang, Malaysia
Email: myheavenlyco@gmail.com
Website: https://www.heavenly.my
1. Our shipping philosophy
We do not profit from shipping. There are no packaging or handling surcharges — shipping costs are passed on at cost. Our priority is getting freshly prepared products to you safely and promptly.
2. Where we deliver
We deliver across Malaysia:
• West Malaysia (Peninsular Malaysia)
• East Malaysia (Sabah, Sarawak, and Labuan)
International shipping is not available unless stated otherwise on the website.
3. Free shipping
• West Malaysia: Free shipping on orders of RM60.00 and above
• Orders below RM60.00: Shipping fees apply and are shown at checkout
• East Malaysia: Shipping is available. Fees may differ from West Malaysia and will be shown at checkout
Promotional free-shipping offers may change from time to time. The fee shown at checkout is the final shipping charge for your order.
4. Processing time (roasted on order)
Because many nuts and seeds are roasted after you order:
• Please allow processing time before dispatch
• We prepare and pack orders as quickly as we can after payment is confirmed
• During peak seasons, festive periods, or high order volume, processing may take longer
We will ship your order as soon as it is ready.
5. Estimated delivery time (after dispatch)
• West Malaysia: usually about 2 to 5 working days after dispatch
• East Malaysia: typically longer than West Malaysia, depending on location and courier service
These are estimates only. Actual timing depends on your location, courier capacity, weather, public holidays, and unforeseen delays.
6. Couriers and tracking
Orders are sent via reputable courier partners available for your area. Once your order has been shipped, tracking details will be shared where available (for example by email, SMS, or your order account).
If you need help tracking an order, contact us with your order number.
7. Shipping rates
Shipping rates depend on:
• Delivery destination (West vs East Malaysia)
• Order value / free-shipping eligibility
• Parcel weight and size where applicable
The exact shipping fee for your order is calculated and displayed at checkout before you pay.
8. Delivery address and contact details
Please ensure your full name, address, postcode, and phone number are correct at checkout. We are not responsible for delays or failed delivery caused by:
• Incomplete or incorrect address details
• Unreachable phone number
• Recipient unavailable / refusal to accept the parcel
• Access restrictions at the delivery location
Additional courier fees for re-delivery or address correction may be charged to the customer where applicable.
9. Failed delivery or missing parcels
If a parcel is marked delivered but you have not received it, or if delivery failed:
• Contact us as soon as possible with your order number
• Keep any courier notifications or photos if available
• We will help investigate with the courier
For damaged parcels, please photograph the outer packaging and products before discarding anything, and contact us within 48 hours of delivery. Our Refund Policy explains how damaged or incorrect items are handled.
10. Order changes and cancellation
• If you need to change your address or cancel, contact us immediately after ordering
• If the order has not entered roasting/packing, we will try to help
• Once an order has been roasted, packed, or handed to the courier, address changes and cancellations may not be possible
11. Corporate and bulk orders
For corporate gifting, hampers, or larger orders, please contact us in advance so we can advise on lead time and delivery arrangements.
12. Questions
For shipping questions, see our Help Center or contact:
Heavenly Holding Sdn. Bhd.
81, Lebuh Tye Sin, 10300 George Town, Penang, Malaysia
Email: myheavenlyco@gmail.com
